In order to cancel your booking, please use our self-service cancellation for any free booking AVAILABLE HERE
If your booking cancellation policy has passed already, please contact our Happy Customer Team using THIS FORM.
Before making the request, please read your booking cancellation policy carefully. - "Where can I find my booking cancellation policy?"
information that you need for your support request are:
Request to cancel booking
Our customer service representative will respond to your request as soon as possible (Usually between 5-60 minutes)
Note - If you are making a request using a different email address from your booking, please provide the following details for verification -
- Payment method
- The last 4 digits of the credit/debit card if the payment method is credit/debit card
- Email address that you used for to make the booking
Related article - "Can I cancel my non-refundable or free cancellation expired booking?"