Changes happen, and we understand it. Here are some points to note about cancellation conditions.
Non-refundable booking (full cancellation fee will be applied and no payment will be refunded)
Once your booking is canceled, any vouchers or rewards you used to pay for the booking will not be included in your refund. This is true for all canceled bookings, except for those made with vouchers from a previous refund, or if you used a reward you earned through our loyalty program.
When we cancel your booking, you may have your money returned to your bank account, or returned to your HotelQuickly account via a refund voucher. If you are planning on booking again with us right away, a HotelQuickly refund voucher is the fastest way to get your money back.
HotelQuickly have no cancellation fees and we will do our best to help you get a refund from the hotel at all times, even if you did not ask for it.
To submit a cancellation request for a non-refundable booking, please contact our Happy Customer Team using THIS FORM.