I haven't received a credit card number. Why?

If you're receiving payments with virtual credit cards (OTC - one time card), the credit card number is a part of the email and fax confirmation you receive from us after a successful booking. First, please check your booking confirmation email.

If it's not in the email, there are usually two reasons why:

  1. The hotel manager may have set a different payment method (not virtual credit card, but invoice or PayPal method). In this case, please check in Extranet in Hotel Settings box which payment method do you have setup.
  2. It's technical issue. In this case please reach out to our support and we'll find out what's wrong.

This is an example screenshot from booking confirmation email.

Was this article helpful?
0 out of 0 found this helpful
Have more questions?
Submit a request