Can I cancel my booking and get a refund?

Changes happen. If you have a booking with a cancellation policy and want to cancel it, here are some points to note about our refunds.

  • When we cancel your booking, you can have your money returned to your bank account, or returned to your HotelQuickly account via a refund voucher. If you’re planning on booking again with us right away, a HotelQuickly refund voucher is the fastest way to get your money back. Once you know what kind of refund you’d like, please get in touch with our Happy Customer Team, who’ll be happy to process your request.
  • Your booking’s policy may come with a cancellation fee. If you choose to cancel the booking, the cancellation fee will not be returned to you as part of your refund.
  • If your booking is cancelled, any vouchers or rewards you used to pay for the booking will not be included in your refund. This is true for all cancelled bookings, except for those made with vouchers from a previous refund, or if you used a reward you earned through our loyalty program.

If you have any questions, please contact our round-the-clock Happy Customer Team via email, phone or chat. Our agents will do their best to help you. If you’ve booked the wrong date, please read: ‘Can I change my booking date?


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