Changes happen. Here are some points to note about our refunds.
- If you have a free cancellation booking, you won't pay a cancellation fee.
To know more details about the refund process, please read: How Long Does It Take To Get A Refund?
- Your booking’s policy may come with a cancellation fee. You may incur a cancellation fee based on the policy stated.
If you choose to cancel the booking, the cancellation fee will not be returned to you as part of your refund.
Once your booking is canceled, any vouchers or rewards you used to pay for the booking will not be included in your refund. This is true for all canceled bookings, except for those made with vouchers from a previous refund, or if you used a reward you earned through our loyalty program.
When we cancel your booking, you can have your money returned to your bank account, or returned to your HotelQuickly account via a refund voucher. If you’re planning on booking again with us right away, a HotelQuickly refund voucher is the fastest way to get your money back.
Where can I find my booking cancellation policy?
You can find this in your booking confirmation.
You should receive an email confirmation with the booking details. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours please contact our Happy Customer Team, via email, phone or chat for the further assistant who'll be happy to process your request.
If you’ve booked the wrong date, please read: ‘Can I change my booking date?’