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The hotel wants to charge me for the room. What should I do?

Don’t worry! If things go wrong, we’ll refund 100% of your payment.

The hotel should not charge you for the booking, as we send the hotel a virtual credit card along with your booking details when you make the reservation. However in some cases – for example when the hotel reservation department is closed -- the receptionist can’t find this information and is unable to charge the card.

If you’re being asked to pay for a booking made through HotelQuickly, please contact our 24-hour Happy Customer Team by email, phone or live chat. We’ll respond right away and will fix the issue directly with the hotel.

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