Why was my card still charged even though I canceled my booking?

Once a booking is canceled, our payment gateway automatically cancels the transaction. Please don’t worry: We’ll always refund payments made for unsuccessful bookings.

The refund process may take some time depending on the bank that issued your card. Please read ‘How long does it take to get a refund?’ for more details.

Was this article helpful?
0 out of 0 found this helpful
Have more questions?
Submit a request


Powered by Zendesk