Problems with vouchers? Cannot check in? Having troubles with mobile app? Check out these tips or reach out to us directly.
- ★ My account is suspended. What should I do?
- Can I use one account on different mobile devices?
- Can I register with my Line or Twitter account?
- How can I reset my account password?
- Why is the app taking so long to load?
- The app says my internet connection is not good. What can I do?
- Can I request a smoking or non-smoking room?
- How can I filter to see only rooms with breakfast?
- Can I get a room for three people?
- Can I book for a friend?
- What time can I check in at the hotel?
- Can I book over the phone or through a website?
- How can I use vouchers, promo codes or credit?
- Where can I find my personal invite (promo) code?
- How much credit can I use per booking?
- How do I redeem a voucher or promo code?
- Why can’t I redeem a voucher?
- Why do I need to pay 15 USD, when I have more credit than the cost of the booking?